Reel Creator Studio & FaithLab Suite Support
Need help with Reel Creator Studio, FaithLab Suite, app access, subscriptions, free trials, billing, topic generation, script packages, teleprompter recording, exports, or app permissions?
Contact So Good, Ltd. Co. and we will help you get sorted.
Support Email
INFO@SOGOODLTD.CO
Developer / Business Name
So Good, Ltd. Co.
Apps Covered
• Reel Creator Studio
• FaithLab Suite
What The Apps Do
Reel Creator Studio helps creators move from idea to short-form video with topic discovery, script development, shot planning, teleprompter recording, light editing support, captions, hashtags, and export-ready post materials.
FaithLab Suite uses the same creator workflow for Christian creators, helping turn cultural tension, personal conviction, and audience questions into faithful, recordable short-form posts.
Getting Started
1. Open the app.
2. Choose your niche, platform, and creator voice.
3. Use Find to mine topics or paste a manual seed such as a link, hashtag, headline, post, or rough idea.
4. Select a topic and use Develop to generate a script package.
5. Review the overnight briefing, hooks, script, endings, captions, hashtags, and shot ideas.
6. Open Record to use the lens-edge teleprompter.
7. Export or share the finished video and post pack.
Subscriptions, Free Trials, and Billing
Reel Creator Studio and FaithLab Suite are subscription apps. Purchases, free trials, renewals,
cancellations, and refunds are handled by Apple through the App Store.
To manage or cancel a subscription, open iOS Settings > Apple Account > Subscriptions. If you purchased a subscription but the app does not unlock, open the app and tap Restore Purchases.
Account and Purchase Support
If you need help with app access, restored purchases, a failed unlock, or billing questions, email INFO@SOGOODLTD.CO with the app name, device model, iOS version, and a short description of the issue.
For refunds or billing adjustments, Apple requires users to request support through Apple at reportaproblem.apple.com.
Permissions Used By The Apps
Camera access may be used for recording videos.
Microphone access may be used for recording audio.
Speech recognition may be used for teleprompter pacing, captions, or recording workflow
features.
Photos access may be used to import media, attach b-roll, or export finished videos.
Network access may be used for topic mining, script generation, subscription validation, and app
services.
Troubleshooting
If topic mining or script generation is slow, check your internet connection and try again.
If the camera, microphone, speech recognition, or photo library is not working, open iOS Settings, select the app, and confirm the required permissions are enabled.
If export fails, try a shorter recording first, remove imported media or music, then export again. Advanced editing tools may require additional processing time on older devices.
If purchases do not unlock, tap Restore Purchases in the app. If the issue continues, contact support.
Content Accuracy and Creator Responsibility
Generated scripts, captions, hooks, briefings, visual prompts, and talking points are creative drafts. Review all names, dates, claims, sources, factual statements, legal claims, medical claims, financial claims, theological claims, and safety-sensitive information before posting.
The apps support creator workflow and production. They do not provide legal, medical, financial, theological, or professional advice.
Privacy
The apps may use creator profile details, manual seeds, prompts, generated scripts, local project data, performance notes, and media workflow details to provide topic mining, script generation, teleprompter, editing, personalization, and creator workflow features.
Camera, microphone, speech recognition, and photo permissions are used only for app features that require those capabilities. Read the applicable privacy policy on this site for more information.
Contact
For support, email INFO@SOGOODLTD.CO. Please include the app name, your device model, iOS version, and a short description of the issue.